HELP DESK

WELCOME TO THE HELP DESK AREA
Help

CALL THE HELP DESK  

AS THE FIRST LINE OF DEFENSE IN TECHNOLOGY!
 Phone #760-245-1691 -> EXT# 12777


Most Common Issues:

*Problem: My Zoom volume is too loud/static/robotic*

Solution: Click on the time at bottom right of the screen to bring up a small pop-up menu. At the bottom of the menu there will be a volume slider with a speaker on the front end and arrow on the back end. Click on that arrow to get to the settings. The Mic setting should be in the middle of the bar. Also, open the Zoom pp by clicking on the blue camera at the bottom of the Chromebook. In the top right hand corner is a small flower that says "Settings." Go to Audio. From there make sure that the button "Automatically adjust volume" is clicked. Exit and test it out.

Check Mic (make sure you "Allow" website to use mic): CHECK MIC test
Fix volume

*Problem: My Chromebook doesn't turn on*

Keyboard

Make sure it is unplugged. Hold the refresh button (circle arrow 4th button top left of keyboard) then press the power button at the exact same time for 5 seconds. Then close the lid. Open lid, plug it in and push power button to turn on.

*Problem: My hotspot isn't working*

 

Hotspot issue #1: It says bad password/ Password isn't working (if it states password is no 12345678)

Hotspot issue #2: The light is flashing green but no display

Remove the back of the hotspot (there is a small slit to stick your fingernail into and pop off the back), remove battery for 10 seconds, put battery back in, then press and hold the reset button above battery for 5 seconds. The device will display “factory reset in progress” then will reset. You can follow through with the Hotspot and set up your Wifi.


ZOOM ISSUES:
TEST ZOOM CLICK HERE > VESD.ZOOM.US

If you are having issues with Zoom working try these small steps:

Clear Cache and Cookies:

  • Click on the “3 dots” in the top upper right corner of Chrome.
  • Select “More Tools” and then “Clear Browsing Data” from the menu.
  • Make sure it is marked under "Time Range" as "All Time."
  • Select Cookies and Cache and then click “Clear Data”.
 

Reset Chrome:

  • Click on the “3 dots” top right corner of Chrome and select “Settings”
  • Scroll down to the bottom of window and click “Advanced”
  • Scroll down again to bottom and click “Reset Settings”



Webcam issues:
Make sure you "Allow" the website to use camera
Check webcam: https://webcammictest.com/


BOMGAR = HTTP://HELP.VESD.NET



One more point is to please make sure your
Chromebook is up to date:

Top right corner there are 3 dots - click
>Scroll down to Settings
>About Chrome OS (far left, last in list)
>Chrome OS settings
>Check for Updates
>RESTART Chromebook


 

6th Grade Powerwash
>Press
ESC, refresh, and power all together--- hold for 3 seconds.
>
When the “Chrome OS” screen comes on click together CTRL and D at the same time. After the first set of instructions here you will push the two keys together of CTRL and "D" again to make it go into Developer Mode.
Follow directions.
>
When the WiFi window comes on you have to log into your home Wifi. >The next window is the Email and this is where you put in your home email - do not put in the VESD email.
>If it still says "VESD Management" please email us your name, school you graduated from, phone number and the serial number off of the Chromebook. We will check to see if it was released.
Email syork@vesd.net or bwilliams@vesd.net
>If you have graduated anytime between 2016 and 2020 we can no longer release the Chromebook. Please go to the Chromebook Recovery website and follow the instructions. You will need a flash drive.